Switch Factiva
  • Factiva
    • ❗Product Problem
    • 📌Switch Enhancement
    • 🎨Design Process
      • 1. Analysis and User Research
      • 2. Study the Current Performance
      • 3. Definition of the User Experience
      • 4. Proposal Validation
      • 5. Final Visual Design
    • ✅Enhancement Result
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  1. Factiva
  2. Design Process

2. Study the Current Performance

Previous1. Analysis and User ResearchNext3. Definition of the User Experience

Last updated 1 year ago

Since Factiva Toggle was being developed as an active feature on the platform, a heuristic evaluation was conducted to ensure that its results addressed and responded to user frustrations. In this process, we found 2 main usability problems:

- Position inconsistency, the Switch buttons are located in different placements which confuse the user when they try to go back to the Classic Factiva.

- Shape and color inconsistency, In the old interface, is an Icon button meanwhile in the new one use a button with Icon and label that users are unable to connect them.

Such inconsistency makes it difficult for users to predict the interaction pattern, reducing cognitive load, and hindering learnability.

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