> For the complete documentation index, see [llms.txt](https://chakradhars-organization.gitbook.io/switch-factiva/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://chakradhars-organization.gitbook.io/switch-factiva/factiva/design-process/2.-study-the-current-performance.md).

# 2. Study the Current Performance

Since Factiva Toggle was being developed as an active feature on the platform, a heuristic evaluation was conducted to ensure that its results addressed and responded to user frustrations. In this process, we found 2 main usability problems: 

**- Position inconsistency**, the Switch buttons are located in different placements which confuse the user when they try to go back to the Classic Factiva. 

**- Shape and color inconsistency**, In the old interface, is an Icon button meanwhile in the new one use a button with Icon and label that users are unable to connect them. 

<figure><img src="https://3226277751-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFIGLNtTjKM8deOGGZSDY%2Fuploads%2FM5TiSa6Xm1uegcNxLSbE%2Fimage.png?alt=media&amp;token=832f4648-d710-45cc-90db-46d57f67b754" alt=""><figcaption></figcaption></figure>

Such inconsistency makes it difficult for users to predict the interaction pattern, reducing cognitive load, and hindering learnability.